FAQ
Frequently Asked Questions
About the app
- Where is my data stored?
- Your data is stored on your iPhone or in your iCloud account. It is never stored on our servers, and the developer has no access to it.
- Is my data backed up?
- Your data is automatically backed up via iCloud. When you switch to a new device, your data will carry over as long as you use the same Apple ID.
- Is there an Android version?
- Currently kiroku is only available on iOS.
- How can I report a bug or send feedback?
- Please use the "Contact" or "Report a Bug" option within the app.
- I can't get step count, sleep, or other health data
- Access to health data requires your permission.
If you are unsure whether you granted permission, or would like to change the setting, please go to the Settings app and reconfigure it.
[Settings > Privacy & Security > Health > kiroku] - I can't get sleep data
- Please check that data exists in the Health app. If you are not tracking sleep with Apple Watch, there may be no data available.
- How do I delete my data?
- Please delete the kiroku app data stored in iCloud.
If you need help with the deletion process, please contact us via the "Contact" option within the app. - Contact
- For inquiries, please contact us via the "Contact" option within the app.
Email: kiroku.support@gmail.com
We aim to reply within a few business days
About Premium Plan
- About the free trial period
- A 7-day free trial is available only on your first purchase of the "Annual Plan".
If you have previously subscribed to the "Premium Plan" with the same Apple ID, the free trial does not apply.
If you do not cancel at least 24 hours before the trial period ends, your subscription will automatically renew and you will be charged. - Where can I check my "Status" and "Next Billing Date"?
- You can check them from "Premium Status" in the top-right menu.
- Can I use the "Premium Plan" on multiple devices?
- Yes. You can use it on multiple devices by signing in with the same Apple ID.
- How do I cancel my subscription?
- Please cancel your subscription from the App Store. Note that uninstalling the app or leaving the app does not cancel your subscription.
https://support.apple.com/en-us/HT202039 - I purchased but didn't become a Premium member. What should I do?
- A temporary issue may have prevented the store and the app from syncing.
- Restart the app
- Go to the "Premium Plan" screen
- Tap "Restore Purchases"